Most small and mid-size companies know they should be doing outbound. The problem is they treat it like a "set it and forget it" project—and then wonder why nothing happens.
Here are the three things that go wrong most often:
1. They launch once and never touch it again
You build a list, write five emails, schedule them out, and move on. Some time later, you check the dashboard and the results are... underwhelming.
Here's why: Lists go stale. People change jobs. Your messaging stops resonating because the market shifted. Cold email isn't a campaign—it's a system that needs maintenance.
How to fix it: Set a monthly (or more frequent) review. Are people still at these companies? Is your offer still relevant? Has anything changed in your market that you should address in your messaging? Refresh your lists every 30-45 days and rewrite at least one email based on what's actually getting responses.
2. They focus on volume and ignore deliverability
Sending 500 emails a day sounds productive until you realize half of them are landing in spam or getting bounced. The issue isn't your copy—it's that you didn't set up your sending infrastructure properly, or you ramped up too fast.
This is where most SMBs lose the game before it even starts. Your domain reputation matters. Your authentication (SPF, DKIM, DMARC) matters. Your warm-up process matters.
How to fix it: If you're serious about outbound, invest in the setup. Use a dedicated sending domain (not your main company domain) that isn’t new, as new domains tend to perform poorly. Warm it up gradually—start with 20-30 emails a day for two weeks, then scale. Monitor your bounce rate and spam complaints religiously. If you're above 2% bounce rate, stop and fix your list quality.
3. They don't learn from what's working (or not working)
You finish a campaign, glance at the stats—"okay, 3% reply rate"—and then... nothing. You don't dig into which subject lines worked, which personas responded, or why certain messages got ignored.
Without a feedback loop, you're just guessing over and over again. And your results stay flat.
How to fix it: After every 200-300 emails, do a mini-audit. What subject lines got the best open rates? Which CTAs got replies? Did any specific industries or company sizes respond more? Use that data to tweak your next batch. Cold email gets better when you treat it like a learning process, not a one-and-done task.
Bottom line: Outbound works for SMBs when you treat it like a discipline, not a shortcut. Keep your lists fresh, protect your sending reputation, and actually learn from your results.
We’d love to learn more about your business, email deliverability and outreach goals, and see if we might be able to help.
Whether you have questions about what we do, how Protocol works, or you’d just like to pick our brains on some of our best practices, we’d be happy to chat.
Schedule a call with our Revenue Director, Chrisley Ceme.
Most small and mid-size companies know they should be doing outbound. The problem is they treat it like a "set it and forget it" project—and then wonder why nothing happens.
Here are the three things that go wrong most often:
1. They launch once and never touch it again
You build a list, write five emails, schedule them out, and move on. Some time later, you check the dashboard and the results are... underwhelming.
Here's why: Lists go stale. People change jobs. Your messaging stops resonating because the market shifted. Cold email isn't a campaign—it's a system that needs maintenance.
How to fix it: Set a monthly (or more frequent) review. Are people still at these companies? Is your offer still relevant? Has anything changed in your market that you should address in your messaging? Refresh your lists every 30-45 days and rewrite at least one email based on what's actually getting responses.
2. They focus on volume and ignore deliverability
Sending 500 emails a day sounds productive until you realize half of them are landing in spam or getting bounced. The issue isn't your copy—it's that you didn't set up your sending infrastructure properly, or you ramped up too fast.
This is where most SMBs lose the game before it even starts. Your domain reputation matters. Your authentication (SPF, DKIM, DMARC) matters. Your warm-up process matters.
How to fix it: If you're serious about outbound, invest in the setup. Use a dedicated sending domain (not your main company domain) that isn’t new, as new domains tend to perform poorly. Warm it up gradually—start with 20-30 emails a day for two weeks, then scale. Monitor your bounce rate and spam complaints religiously. If you're above 2% bounce rate, stop and fix your list quality.
3. They don't learn from what's working (or not working)
You finish a campaign, glance at the stats—"okay, 3% reply rate"—and then... nothing. You don't dig into which subject lines worked, which personas responded, or why certain messages got ignored.
Without a feedback loop, you're just guessing over and over again. And your results stay flat.
How to fix it: After every 200-300 emails, do a mini-audit. What subject lines got the best open rates? Which CTAs got replies? Did any specific industries or company sizes respond more? Use that data to tweak your next batch. Cold email gets better when you treat it like a learning process, not a one-and-done task.
Bottom line: Outbound works for SMBs when you treat it like a discipline, not a shortcut. Keep your lists fresh, protect your sending reputation, and actually learn from your results.
Our Revenue Director, Chrisley Ceme, is leading the Triggered Outbound program.Chrisley’s gone deep on this strategy and can walk you through:
- How Triggered Outbound fits with your outbound goals
- What triggers are available (and what’s possible within our platform)
- Pricing, onboarding, and getting started
