When you're wearing multiple hats as a marketer at a startup, it's easy to focus on the tactical stuff—subject lines, send times, CTAs. But if your company doesn't look credible, none of that matters. Here's how credibility impacts your outbound (and what you can do about it).
1. It determines whether people take the meeting seriously
Let's say you get a reply and book a call. Great. But if the prospect googles your company beforehand and sees an outdated website, a LinkedIn page with 200 followers, and no clear proof you've done this before—they're coming into that call skeptical. Maybe they ghost. Maybe they show up but are half-checked-out.
Credibility isn't just about getting the reply. It's about what happens after.
What to do: Before your next outbound push, audit your external presence like a prospect would. Google your company name. Check your LinkedIn. Look at your website on mobile. Is it clear what you do, who you've worked with, and why someone should care? If not, spend a week tightening that up. Add a "clients" or "case studies" section. Get three testimonials up. Make sure your LinkedIn company page has recent posts. It doesn't have to be perfect—it just has to look like you're real and active.
2. It changes how people read your emails
Two emails with identical copy will get different responses depending on who sent them. If your company has visible traction—clients, press mentions, founder thought leadership—people read your cold email as "this might actually be worth my time." If you have none of that, they read it as "another random vendor."
This is especially true for startups reaching out to larger or more established companies. You're already fighting an uphill battle. Credibility tips the scale.
What to do: Build proof into your cold emails without being obnoxious about it. Don't say "we're a leading provider of X"—say "we've helped companies like [recognizable name] cut their sales cycle by 30 days." If you don't have big-name clients yet, use specifics: "we've run outbound for 40+ early-stage companies in the last 18 months." Numbers and specifics signal credibility even when brand names don't. Then have content on your website to back up the claims.
3. It makes your follow-up sequence more effective
Here's something most people don't think about: credibility compounds over multiple touches. If someone ignored your first email but then sees you pop up in their LinkedIn feed, or notices your company mentioned in a newsletter they read, or hears your name in a Slack community—suddenly your third email doesn't feel random anymore.
Most marketers treat cold email like it exists in a vacuum. It doesn't. It's one touchpoint in a larger ecosystem.
What to do: Coordinate your outbound with your content and presence strategy. If you're running a cold email campaign to CMOs, make sure your founder or head of marketing is also posting on LinkedIn about relevant topics those CMOs care about. Share a piece of content in your third email that actually adds value. Build a reputation in the same spaces your prospects hang out. Your cold emails will perform better when they're not happening in isolation.
Bottom line: Credibility isn't a nice-to-have—it's a performance lever. If your outbound is underperforming, don't just tweak your copy. Invest in looking like a company people want to work with.
We’d love to learn more about your business, email deliverability and outreach goals, and see if we might be able to help.
Whether you have questions about what we do, how Protocol works, or you’d just like to pick our brains on some of our best practices, we’d be happy to chat.
Schedule a call with our Revenue Director, Chrisley Ceme.
When you're wearing multiple hats as a marketer at a startup, it's easy to focus on the tactical stuff—subject lines, send times, CTAs. But if your company doesn't look credible, none of that matters. Here's how credibility impacts your outbound (and what you can do about it).
1. It determines whether people take the meeting seriously
Let's say you get a reply and book a call. Great. But if the prospect googles your company beforehand and sees an outdated website, a LinkedIn page with 200 followers, and no clear proof you've done this before—they're coming into that call skeptical. Maybe they ghost. Maybe they show up but are half-checked-out.
Credibility isn't just about getting the reply. It's about what happens after.
What to do: Before your next outbound push, audit your external presence like a prospect would. Google your company name. Check your LinkedIn. Look at your website on mobile. Is it clear what you do, who you've worked with, and why someone should care? If not, spend a week tightening that up. Add a "clients" or "case studies" section. Get three testimonials up. Make sure your LinkedIn company page has recent posts. It doesn't have to be perfect—it just has to look like you're real and active.
2. It changes how people read your emails
Two emails with identical copy will get different responses depending on who sent them. If your company has visible traction—clients, press mentions, founder thought leadership—people read your cold email as "this might actually be worth my time." If you have none of that, they read it as "another random vendor."
This is especially true for startups reaching out to larger or more established companies. You're already fighting an uphill battle. Credibility tips the scale.
What to do: Build proof into your cold emails without being obnoxious about it. Don't say "we're a leading provider of X"—say "we've helped companies like [recognizable name] cut their sales cycle by 30 days." If you don't have big-name clients yet, use specifics: "we've run outbound for 40+ early-stage companies in the last 18 months." Numbers and specifics signal credibility even when brand names don't. Then have content on your website to back up the claims.
3. It makes your follow-up sequence more effective
Here's something most people don't think about: credibility compounds over multiple touches. If someone ignored your first email but then sees you pop up in their LinkedIn feed, or notices your company mentioned in a newsletter they read, or hears your name in a Slack community—suddenly your third email doesn't feel random anymore.
Most marketers treat cold email like it exists in a vacuum. It doesn't. It's one touchpoint in a larger ecosystem.
What to do: Coordinate your outbound with your content and presence strategy. If you're running a cold email campaign to CMOs, make sure your founder or head of marketing is also posting on LinkedIn about relevant topics those CMOs care about. Share a piece of content in your third email that actually adds value. Build a reputation in the same spaces your prospects hang out. Your cold emails will perform better when they're not happening in isolation.
Bottom line: Credibility isn't a nice-to-have—it's a performance lever. If your outbound is underperforming, don't just tweak your copy. Invest in looking like a company people want to work with.
Our Revenue Director, Chrisley Ceme, is leading the Triggered Outbound program.Chrisley’s gone deep on this strategy and can walk you through:
- How Triggered Outbound fits with your outbound goals
- What triggers are available (and what’s possible within our platform)
- Pricing, onboarding, and getting started
