If your reps are putting in the work but the numbers still don’t make sense – good sequences, solid targeting, clean lists – the issue might not be the message. It might be that your emails aren’t actually reaching people.
Deliverability problems are often invisible at first. Tools show “sent,” sequences look fine, but reply rates quietly dip. Here’s what to check before you assume your outbound motion is broken.
1. Compare ‘Sent’ to ‘Seen’
Start simple: what percentage of emails are actually landing in the inbox?
Most teams never track this. Platforms report delivered, but that doesn’t mean inboxed. A quick test can reveal whether your domain is being filtered.
If a third of your emails are skipping the inbox, your outbound math is off, and you’re chasing metrics that aren’t real.
2. Check Your Domain Reputation
Deliverability isn’t just about copy – it’s about trust. Inbox providers track how your domain behaves: how many emails you send, how fast, and how people engage.
If you’ve been running heavy sequences or using the same sending domain for marketing and sales, your reputation might be dragging you down. Tools like Google Postmaster or simple sender-score checks can tell you if you’re on the edge.
If your score is low, slow down sending volume, warm up a new subdomain, and segment campaigns to rebuild trust.
3. Test the Tech, Not Just the Template
Many deliverability leaks come from setup, not content. Check your SPF, DKIM, and DMARC records to confirm they’re correctly aligned with your sending platform. Even one misconfigured record can push you to spam, and most tools won’t flag it.
If you don’t have a tech lead in-house, a quick audit can save hours of guesswork and immediately show where your messages are stalling.
Final Thought
If your outbound metrics don’t match your effort, don’t assume your reps or your messaging are the problem. The leak is often invisible, in how your emails are sent, not what they say.
Fixing deliverability is one of the fastest ways to recover pipeline without adding headcount, tools, or activity volume. Sometimes, the biggest lift comes from simply making sure your messages get seen.
We’d love to learn more about your business, email deliverability and outreach goals, and see if we might be able to help.
Whether you have questions about what we do, how Protocol works, or you’d just like to pick our brains on some of our best practices, we’d be happy to chat.
Schedule a call with our Revenue Director, Chrisley Ceme.
If your reps are putting in the work but the numbers still don’t make sense – good sequences, solid targeting, clean lists – the issue might not be the message. It might be that your emails aren’t actually reaching people.
Deliverability problems are often invisible at first. Tools show “sent,” sequences look fine, but reply rates quietly dip. Here’s what to check before you assume your outbound motion is broken.
1. Compare ‘Sent’ to ‘Seen’
Start simple: what percentage of emails are actually landing in the inbox?
Most teams never track this. Platforms report delivered, but that doesn’t mean inboxed. A quick test can reveal whether your domain is being filtered.
If a third of your emails are skipping the inbox, your outbound math is off, and you’re chasing metrics that aren’t real.
2. Check Your Domain Reputation
Deliverability isn’t just about copy – it’s about trust. Inbox providers track how your domain behaves: how many emails you send, how fast, and how people engage.
If you’ve been running heavy sequences or using the same sending domain for marketing and sales, your reputation might be dragging you down. Tools like Google Postmaster or simple sender-score checks can tell you if you’re on the edge.
If your score is low, slow down sending volume, warm up a new subdomain, and segment campaigns to rebuild trust.
3. Test the Tech, Not Just the Template
Many deliverability leaks come from setup, not content. Check your SPF, DKIM, and DMARC records to confirm they’re correctly aligned with your sending platform. Even one misconfigured record can push you to spam, and most tools won’t flag it.
If you don’t have a tech lead in-house, a quick audit can save hours of guesswork and immediately show where your messages are stalling.
Final Thought
If your outbound metrics don’t match your effort, don’t assume your reps or your messaging are the problem. The leak is often invisible, in how your emails are sent, not what they say.
Fixing deliverability is one of the fastest ways to recover pipeline without adding headcount, tools, or activity volume. Sometimes, the biggest lift comes from simply making sure your messages get seen.
Our Revenue Director, Chrisley Ceme, is leading the Triggered Outbound program.Chrisley’s gone deep on this strategy and can walk you through:
- How Triggered Outbound fits with your outbound goals
- What triggers are available (and what’s possible within our platform)
- Pricing, onboarding, and getting started
