Your call-to-action can make or break your cold email. You can have great copy, a tight hook, and the perfect recipient—but if your ask is wrong, you'll get ignored.
Here are three types of CTAs, when they work, and when they don't:
1. The “Call" CTA
Example: "Are you open to a call next week to walk through how this might work for you?"
When it works: When you've already established some credibility—maybe they've seen your content, or you referenced something ultra-specific to their business. The ask feels low-risk because they already have a sense of who you are.
When it doesn't work: When you're completely cold and your value isn't immediately obvious. Asking for a call too early just gets you a "no" (or silence).
Pro tip: If you're using this CTA, make sure your email includes concrete proof of what you've done for similar companies or what they might learn from the call. "We helped a medical device distributor cut their sales cycle from 90 to 60 days and I’m happy to walk you through exactly how we did it when we talk" is way more compelling than "we help companies close deals faster."
2. The "Forward This" CTA
Example: "If this isn't your area, mind pointing me to whoever handles [specific thing] on your team?"
When it works: When you're reaching into an org where titles are fuzzy, or you're genuinely unsure if you've reached the right person. This CTA keeps the door open without forcing a decision.
When it doesn't work: In some orgs where people protect their time aggressively. You'll just get ignored. Also doesn't work if your email is generic—why would someone forward a vague pitch?
Pro tip: Make your email so specific and relevant that forwarding it actually makes the recipient look helpful. "Thought this might be useful for your ops team" only works if it actually would be useful.
3. The "Let's See If This Fits" CTA
Example: "I'd love to show you a quick demo—takes about 15 minutes and we can both decide if it makes sense to keep talking."
When it works: When your offer is complex or high-ticket and needs some explanation, but you still want to keep the pressure low. This CTA frames the call as mutual evaluation, not a hard sell.
When it doesn't work: If your offer is simple or transactional. Don't ask for a demo call to sell a $300/month service—just explain the value and ask for a reply.
Pro tip: The key word here is "both." You're signaling that you're qualifying them too, which paradoxically makes them more interested. People want what's not being forced on them.
Bottom line: Match your CTA to where the recipient is in their awareness of you and their problem. Too aggressive, and you scare them off. Too passive, and nothing happens. Get it right, and you'll see your reply rates jump.
We’d love to learn more about your business, email deliverability and outreach goals, and see if we might be able to help.
Whether you have questions about what we do, how Protocol works, or you’d just like to pick our brains on some of our best practices, we’d be happy to chat.
Schedule a call with our Revenue Director, Chrisley Ceme.
Your call-to-action can make or break your cold email. You can have great copy, a tight hook, and the perfect recipient—but if your ask is wrong, you'll get ignored.
Here are three types of CTAs, when they work, and when they don't:
1. The “Call" CTA
Example: "Are you open to a call next week to walk through how this might work for you?"
When it works: When you've already established some credibility—maybe they've seen your content, or you referenced something ultra-specific to their business. The ask feels low-risk because they already have a sense of who you are.
When it doesn't work: When you're completely cold and your value isn't immediately obvious. Asking for a call too early just gets you a "no" (or silence).
Pro tip: If you're using this CTA, make sure your email includes concrete proof of what you've done for similar companies or what they might learn from the call. "We helped a medical device distributor cut their sales cycle from 90 to 60 days and I’m happy to walk you through exactly how we did it when we talk" is way more compelling than "we help companies close deals faster."
2. The "Forward This" CTA
Example: "If this isn't your area, mind pointing me to whoever handles [specific thing] on your team?"
When it works: When you're reaching into an org where titles are fuzzy, or you're genuinely unsure if you've reached the right person. This CTA keeps the door open without forcing a decision.
When it doesn't work: In some orgs where people protect their time aggressively. You'll just get ignored. Also doesn't work if your email is generic—why would someone forward a vague pitch?
Pro tip: Make your email so specific and relevant that forwarding it actually makes the recipient look helpful. "Thought this might be useful for your ops team" only works if it actually would be useful.
3. The "Let's See If This Fits" CTA
Example: "I'd love to show you a quick demo—takes about 15 minutes and we can both decide if it makes sense to keep talking."
When it works: When your offer is complex or high-ticket and needs some explanation, but you still want to keep the pressure low. This CTA frames the call as mutual evaluation, not a hard sell.
When it doesn't work: If your offer is simple or transactional. Don't ask for a demo call to sell a $300/month service—just explain the value and ask for a reply.
Pro tip: The key word here is "both." You're signaling that you're qualifying them too, which paradoxically makes them more interested. People want what's not being forced on them.
Bottom line: Match your CTA to where the recipient is in their awareness of you and their problem. Too aggressive, and you scare them off. Too passive, and nothing happens. Get it right, and you'll see your reply rates jump.
Our Revenue Director, Chrisley Ceme, is leading the Triggered Outbound program.Chrisley’s gone deep on this strategy and can walk you through:
- How Triggered Outbound fits with your outbound goals
- What triggers are available (and what’s possible within our platform)
- Pricing, onboarding, and getting started
